Shipping policy

Thank you for shopping with PAULIFE! To ensure your premium New Zealand seafood arrives fresh, safe, and in perfect condition, we have established professional and standardized shipping & delivery policies for all domestic and international orders. Please review our full shipping terms below.
1. Order Processing & Dispatch
All seafood orders are carefully inspected, packaged, and dispatched within1–3 business days after payment confirmation. As fresh seafood requires strict freshness control, we arrange processing and shipment as quickly as possible to minimize storage time and lock in the original ocean flavor of our New Zealand produce. Orders placed on weekends or public holidays will be processed on the next business day.
2. International Shipping & Delivery Time
We provide worldwide shipping for our premium New Zealand seafood products. Our standard international shipping delivery time is 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we support expedited shipping options, which can be selected directly at checkout for faster delivery. Please note that peak seasons and customs inspections may occasionally cause slight delivery delays, which are beyond our control.
3. Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time based on the total weight, volume, and delivery destination of your order. The exact shipping cost will be automatically displayed on the checkout page before you complete payment. We guarantee no hidden fees, extra charges, or unexpected surcharges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or quarantine fees, which are fully determined and charged by your local customs authority. These additional fees are the recipient’s sole responsibility.
We highly recommend all customers check their local import regulations, seafood entry policies, and relevant tax standards before placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, our seafood products adopt professional fresh-keeping and shockproof packaging. We use insulated foam boxes, ice packs, and high-strength waterproof outer packaging to ensure constant temperature during transportation, effectively preventing deterioration, damage, leakage, or extrusion of products during transit.
For high-value seafood orders, we provide optional shipping insurance at checkout. You can choose this service to get full transportation protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Service
Due to the particularity of fresh seafood, please inspect the package and products carefully upon delivery. If you find damaged packaging, leakage, product thawing, deterioration, or severe deformation, please take clear photos/videos as evidence, refuse to sign for the package, and contact our customer support immediately.
If you find any product quality problems after signing for the package, please notify our support team within 48 hours of delivery with valid evidence. We will verify the situation quickly and provide targeted solutions including refunds, re-delivery, or other after-sales support.
7. Customer Support
If you have any questions about order processing, shipping methods, delivery progress, customs clearance, or seafood transportation precautions, our professional customer support team is always ready to help you. Feel free to contact us via email or phone for fast and professional replies.
PAULIFE Team
We are always committed to optimizing our logistics system to deliver fresh, authentic New Zealand seafood to customers around the world safely and efficiently.